Reference

What You Need to Know Before You Play

These legal terms set out how tape4d operates for eligible accounts in Indonesia, covering who can access the platform, how your account data is handled, and what rules apply to wallet activity through DANA, OVO, and GoPay.

Account Eligibility RulesDANA, OVO, GoPay Wallet PolicyData Handling & RetentionJurisdiction-Dependent AccessContact Rights & Requests
tape4d What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us for Policy and Account Issues

If you have a question about your rights under these terms, need to request a data correction, or want to dispute a wallet transaction logged against your DANA, OVO, or GoPay account, our support team handles these directly. You can reach us through the channels below — all queries are documented and tracked so nothing falls through.

Live Chat Support Open the chat icon on any page to connect with our support team. Legal and account-related queries are flagged for a dedicated review path rather than a generic queue.
Email for Legal Requests Send data-access, correction or deletion requests to our support email. We acknowledge every request and aim to respond within the window required by applicable local regulation.
Account Help Centre The Help Centre covers wallet policy, DANA and OVO transaction disputes, account holds, and what to do if you suspect unauthorised access to your account.
HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

We keep our data and security practices straightforward. Here is how each area works in practice so you know exactly what we do with your information and what you can ask us to change.

Data Collection and Retention

We collect account registration details, wallet identifiers for DANA, OVO, and GoPay, and session logs. Retention periods follow the minimum required under applicable local and regional regulation.

Cookie and Session Handling

Cookies keep your mobile session active across browser and app switches. They store session state only — no behavioural profiling data is passed to advertising networks or external parties.

Account Security Controls

Login events trigger OTP verification to your registered mobile number. If an unrecognised device attempts access, the account is flagged and you receive an immediate alert before any wallet action can proceed.

Your Rights and How to Use Them

You may request a copy of your account data, ask us to correct inaccurate records, or request account closure at any time through our support email. We process every request and confirm completion in writing.

Common Questions About Your Rights and Our Terms

These are the questions we get most often about account rights, wallet data, eligibility, and how to make a formal request. If your question is not covered here, contact us via live chat or email and we will document it properly.

Eligibility depends on local law and is available only where applicable Indonesian regulation permits. You must meet the minimum age set by local law in your region at the time of registration.

We retain wallet identifiers and transaction records for your DANA, OVO, and GoPay activity for as long as required by applicable regulation — typically for fraud prevention and compliance audit purposes.

Yes. Send a data-access request to our support email with your registered account details. We acknowledge the request and provide the relevant records within the regulatory response window.

Contact us immediately through live chat or email. We place a security hold on the account while we investigate, and OTP-verified login events are reviewed as part of the process.

Cookies maintain your active session across browser and app switches. They are not used for advertising profiling and are not shared with third-party networks outside the platform.

Submit a closure and deletion request via our support email. We process it, confirm completion in writing, and retain only what applicable local regulation requires us to keep after closure.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.