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How tape4d Handles Your Personal Data

Your account data belongs to you, and we treat it that way. This page explains exactly what we collect, why we need it, how long we keep it, and what you can ask us to change or delete — including any payment details tied…

Account data you controlDANA, OVO, GoPay wallet contextRetention limits appliedRight to request deletionContact path always open
tape4d How tape4d Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, correct, or request deletion of any personal data we hold, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or through our help desk form. We aim to respond to data requests within a reasonable timeframe and will confirm receipt when your message arrives.

Team online

Live Chat

Open your account, tap the chat icon, and select the privacy or account topic. Our team picks up requests and routes them to the right department.

Email Support

Send your data request to our support address listed in your account settings. Include your registered email so we can verify your identity before acting.

Help Desk Form

Use the help desk form under Account Help in your dashboard. Choose the Data and Privacy category so your request reaches the correct team without delay.

HOW WE PROTECT DATA

Data Handling, Cookies, Security and Retention

We apply several layers of protection to the data stored against your account. Encryption covers data in transit and at rest. Session tokens expire automatically when your device goes idle, reducing the risk of account access from an unlocked phone. Cookie settings can be adjusted from the privacy banner shown on your first visit, and you can revisit those preferences at any time through your browser settings. We keep account data for as long as your account remains active. Once you close your account, we retain only what is required for legal or financial record-keeping obligations, and we delete the rest on a rolling schedule.

Data Encryption

All data transmitted between your device and our servers — including DANA, OVO and GoPay payment details — travels over an encrypted connection that blocks interception.

Cookie Controls

We use session cookies to keep your account active and analytics cookies to understand how pages are used. You can block non-essential cookies without affecting your login or wallet functions.

Account Security Layer

Each login session is tied to your registered device fingerprint. If a login comes from an unrecognised device, we trigger a verification step before granting access to your account.

Retention and Deletion

Active account data is held while your account is open. After account closure, we apply a deletion schedule — keeping only what financial and legal obligations require, then clearing the rest.

Common Questions About Your Privacy at tape4d

These are the questions we hear most often about how your data is managed. If your question is not covered here, the support paths above will connect you directly to someone who can help.

We collect your registration details, wallet identifiers for DANA, OVO or GoPay, device and session data, and your transaction history. Nothing beyond what your account activity generates.

Yes. Submit a deletion request via live chat or the help desk form. We verify your identity first, then process the request and confirm once deletion is complete or staged for our retention schedule.

We share data only with payment processors handling your DANA, OVO or GoPay transactions and with fraud-detection services. We do not sell your data or share it with advertisers under any arrangement.

Session cookies keep your login active. Analytics cookies help us understand page performance. You can block non-essential cookies from your browser without breaking your account access or wallet functions.

Once your account closes, we delete personal data on a rolling schedule. We keep only what financial record-keeping or legal obligations require, and that data is not used for any marketing purpose.

Removing a payment method from your account deletes the active wallet link. Transaction records tied to that wallet may be retained for reconciliation purposes, as required by our financial record obligations.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.